FAQ
1) Q: WHO ARE PORTUGAL HAPPENS – HOW WE WORK
A: Portugal Happens it is a brand of “A Loja das Viagens”, a trusted online marketplace where you can discover and enquire unique touristic experiences. We always put ourselves in your position, so we better understand your expectations and can work closely with you on achieving the greatest results.
2) Q: WHEN SHOULD I BOOK?
A: As early as possible! The earlier you book it, the earlier we guarantee the itinerary you want.
3) Q: CAN I MAKE CHANGES IF I NEED TO?
A: Yes indeed, in all but a few specific cases. We will work to ensure your event is just as you want it, if you find you have to make changes it’s usually ok as long as we have enough notice. Please keep in mind availability cannot be guaranteed.
4) Q: WHEN IS THE BALANCE DUE & HOW IS IT CALCULATED?
A: Your final balance will simply be your final group size multiplied by the price per person or package (which will be confirmed on your receipt).
5) Q: DO I GET A RECEIPT?
A: Yes. You get a payment email detailing exactly what you have paid.
6) Q: IF NUMBERS DROP WILL THE PRICE INCREASE?
A: It depends on the scale of change and also what you’ve booked. In many cases costs are calculated according to group size in which case if numbers decrease the price will increase proportionally.
7) Q: IF GUESTS WANT TO JOIN THE GROUP AFTER WE HAVE PAID IS THAT OK?
A: Usually yes – as long as we have the availability for your program it should not be a problem, but please let us know in advance.
8) Q: A MEMBER OF MY PARTY IS DISABLED, HOW SHOULD WE PREPARE?
A: No problems at all. We’ll just need to know what conditions / restrictions / considerations apply and we can build the itinerary accordingly. We have experience in these matters so rest assured we take all client needs seriously and act appropriately, just let us know on booking.
9) Q: SHOULD WE GET INSURANCE?
A: If you’re going abroad – yes definitely. If you have your own insurance policy check that it covers you for everything that you’re doing.
10) Q: I’M GOING ABROAD, SHOULD I TAKE EXTRA CARE?
A: Yes, think of it as a normal international trip. Get yourself insured and pay particular attention to international guidelines. As you know things can be done very differently abroad, even in EU countries.
11) Q: ARE FLIGHTS INCLUDED?
A: No. We recommend budget airlines for the best fares, if you book far enough in advance you’ll get the best fares available.
12) Q: WHY ARE PORTUGAL HAPPENS BETTER THAN ANYBODY ELSE?
A: We understand what you want. We’ve got the highest levels of experience in tour operation. We only use the best available options, we provide exceptional quality and outstanding value.
13) Q: HOW DO I FIND OUT THE DETAILS OF THE EVENT?
A: Full details of your event will be available on your e-mail after your booking.